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Benito Juárez – 6/May/2022
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Desde 2018 la Secretaría de Turismo implementó el programa de atención al turista, Guest Assist, el cual proporciona asistencia y orientación a los turistas nacionales y extranjeros ante cualquier incidente o emergencia que afecte tanto su integridad física como su patrimonio durante su visita en el estado de Quintana Roo.
Guest Assist es una aplicación móvil, de las primeras en el mundo, para la seguridad del turista, la cual es atendida por abogados que ofrecen ayuda y soporte de manera bilingüe y operan 24/7; toda vez que dan continuidad a la queja, asisten las emergencias que se susciten en el sector turístico del Estado.
El call center del programa opera desde el C-5, permite llamadas gratuitas a través de la APP Guest Assist y la atención es coordinada con el 911; esta aplicación está disponible para Android y IOS, en inglés y español y es de descarga gratuita.
Según datos de la aplicación, en lo que va del año y hasta el 1 mayo del 2022, se han recibido 455 solicitudes de asistencias y se han generado más de 39 mil accesos a esta plataforma.
En el histórico de esta aplicación se han atendido más de 5,500 solicitudes de asistencia, registrando el acceso de casi 207 mil turistas a la plataforma.
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